FAQs

BROWSE

The item I want is a pre-order item. What now?
By purchasing online you are making a pre-order. As we reach our minimum order we will provide you with updates on the arrival status of your order. We endeavor to have your towel shipped to you as soon as possible.
 
Do you place items on back order?
Yes, items can be placed on back order. Purchase online as usual, once complete this will automatically notify our Customer Care Team and we will contact you to confirm your order.
 
Can I place an item on hold or lay-by for purchase at a later date?
No, we do not offer a hold or lay-by service. Items must be ordered and paid for immediately. 
 
When can I expect new products to be listed on your website?
We update our product range when a new collection is released. View our current Collection here.
 
How can I provide feedback about a product?
We love to hear from our customers, contact us with your feedback.
 
Is there somewhere I can go to view the product before purchasing?
No, we are only available exclusively online. View our current Collection here.
 
What are cookies? Do I need to enable them in my browser?
Cookies are small amounts of data sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled'. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers.
 
Cookies need to be enabled on your browser for you to add products to your cart. If you are using a public computer or share your computer with others, please log out before leaving your computer unattended to protect your information.

 

BUY

I need help with my order. Who can I contact?
Contact our team by emailing us at hi@brazenadventurer@gmail.com
 
Has my order been successful?
All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email check your email junk or spam folder. For further assistance, contact us.
 
How do I change my order after purchasing?
To change your order, contact us.
 
How do I know it is safe to shop with you?
We value your privacy and work hard to ensure that your details are secured and never released to any other party.
 
What type of payments do you accept?
  1. Credit Cards (Visa, MasterCard, American Express)
  2. PayPal (coming soon...)
  3. Store Credit
 
Credit cards
Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment. We do not hold your credit card information after your order is complete, as it is submitted directly to our bank. Rest assure, your credit card and bank account information is secure every time you make an order.
 
My credit card details are not being accepted. What’s wrong?
Please check that:
  1. There are no spaces in your credit card number
  2. Your delivery address is the same as the address linked to your credit card
  3. Your name appears exactly the same as on the card  
If you are still experiencing difficulties please check with your bank or financial institution.
 
Store credit
How does store credit work? How do I use my store credit?

When returning an item, you can opt for store credit. Contact us to issue you with a store credit code. Your store credit will automatically apply to your next purchase.
 
Pricing
Are your prices in Australian dollars?
Yes, all pricing is in Australian Dollars.
 
Does your price include GST and all other taxes?
Yes, our prices include GST and other taxes.

 

DELIVERY

How long does delivery take? 
All purchases are generally shipped within 4 working days. Delivery will normally occur within: 
> 3-7 days (VIC and NSW)
> 7-9 days (TAS, SA and QLD)
> 9-12 days (WA and NT)
> 10-15 days (international)
 
How much does delivery cost?   
Costs for shipping will be indicated in your shopping cart at checkout.
 
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking ID number and link.
 
How do I change my address after my order has been placed?
To change your delivery address, contact us.
 
Do you ship internationally?
Yes, we ship internationally. Costs will vary depending on your address. Costs for international shipping will be indicated in your shopping cart at checkout.
 
Will I have to sign for my delivery?
Deliveries must be signed for upon arrival. However, you may choose to have the parcel left unattended at your delivery address. Depending on the delivery company, you may receive a note advising how to arrange re-delivery.
 
What if I’m not home when my delivery arrives?
It will either be left unattended at your address (only if you have requested this) or the delivery driver will leave a note for you to collect your parcel.
 
Do you deliver to PO Boxes or Parcel Lockers?
Yes. Available delivery options for these addresses are "tomorrow" and "Within 5 business days". Delivery options like "today" and "tonight" are not possible.

 

RETURNS

How do I return an item?
To return an item, contact us.
 
What are my options when returning an item?
We conduct our business according to the Australian Consumer Law (ACL), which acknowledges your rights and entitlements as a customer. You may return an item for your choice of:
  1. Refund back to your original payment method
  2. Store Credit
  3. Exchange (depending on stock availability)  
Have you received my returned item?
Returns take 3-7 business days to reach our warehouse. Once received your request will be processed within 1-3 business days. For refunds please note that your financial institution may need 3-5 days to clear the funds back into your account.
 
How can I track my return?
Once you have been emailed a tracking code you can track the order status online.
 
What is Brazen Adventurer's returns policy?
Brazen Adventurer offers returns for 30 days. We have 3 rules for return item(s):
  1. Be returned within 30 days of purchase;
  2. Unused with the original tags still attached; and
  3. In the original packaging which must be in the original condition.

If your item matches all of these conditions you can return your item at your expense. 
 
What if the item is faulty?
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact us so we can guide you through the returns process and help resolve the problem. Please note that we will need a photo or two showing the defect/fault, which will speed up the returns process for you.
 
What do I do if I don’t have the original packaging?
If you are missing your delivery box or satchel, use a similar sized cardboard box or plastic delivery satchel. Please keep in mind that you are responsible for safely packing your return so we receive the items in their original condition. We reserve the right to refuse a return if the policy has not been adhered to.
 
What if the item I received is not what I ordered?
Contact us so we can arrange for the correct item to be delivered.
 
Note: parcels will not be left at the address if they do not fit in your letterbox and there is no one there to collect. To ensure you can collect your parcel, it is best to have it delivered to your daytime address.

  

REFUNDS

When will I receive my refund?
Returns take 3-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds please note that your financial institution may need 3-5 days to clear the funds back into your account.
 
How will I be refunded?
You will be refunded the same way you paid. Your refund will be credited into the same account your payment came from.

  

STORE CREDIT

Once your return has been received and processed, you will be emailed a store credit code ready to apply to your next purchase. 
 
Please note store credits are applied to the registered with the same email address used to place your order. Store credit is valid for 12 months. Once store credit has been issued, that value cannot be changed to a cash refund for any future returns. 

 

EXCHANGES

Contact us so we can arrange an exchange for you. Your exchange item will be on hold for 14 days, after which it will automatically be taken off hold. Please ensure you post your return back to us well before then to avoid missing out. Once received, we will process your return within 3-7 business days. Please note exchanges may incur additional shipping fees.

 

OTHER 

How do I unsubscribe from your newsletter?
Open any newsletter sent to you by Brazen Adventurer, scroll to the bottom of the newsletter and click 'Unsubscribe'. Allow up to 3 business days for the subscription removal to become effective. If you place an order with us in the future remember to un-check the subscription box each time you submit an order.
 
Will my information be sold to third parties?
Your information will not be sold or passed on to third parties. Your privacy is important to us.